Data Deletion — Social Media Widget

Last updated: December 17, 2024

What We Store
To operate the Instagram widget, we may store an access token, technical identifiers (slug, ig_user_id), and a cache of displayed data (profile + posts). You can request the deletion of this data at any time.

Option A — Revoke Access via Meta (Recommended)

You can remove the authorization granted to the application directly from Facebook/Instagram. As soon as access is revoked, the Service can no longer query the Meta API to update your feed.

Open Facebook (or Instagram) with the account used for connection.
Go to Settings → Apps and Websites (or Business Integrations depending on your account).
Find Social Media Widget.
Click Remove and confirm.

Depending on your configuration, removal may also be done in "Business Integrations".

Option B — Request Data Deletion from Us

You may ask us to delete all data associated with your account (token, cache, configuration).

1) Send a Request

Send an email to: contact@matisscottard.com or SMS to +33 7 84 74 36 25 with:

Your Facebook User ID (visible in your Facebook settings / Business integrations)
The concerned Instagram account(s) (e.g., @matiss.agency)
The slug used for your site (if known), e.g., matiss
The statement: "I request the deletion of my data related to Social Media Widget."

2) Processing Time

We typically delete data within 7 business days upon receipt of a sufficiently precise request. We may request additional information to verify the legitimacy of the request.

3) What is Deleted

Client configuration (e.g., KV IG_CONFIG: slug → ig_user_id, token, etc.)
Cache (e.g., KV IG_CACHE: slug → profile/posts)
Any associated technical states (e.g., reconnection requests)

4) What May Remain

Aggregated and minimized technical logs (security/diagnostics), retained for a limited time.
Data already present at Meta (Facebook/Instagram): we no longer have access after revocation, but we cannot delete it from Meta.